Public relations issue and crisis management : pendekatan critical public relations, etnografi kritis dan kualitatif
Public relations, issue dan crisis management : pendekatan critical public relations, etnografi kritis & kualitatif
Public relation : 101 ide public relation yang mudah dan efektif
Branding in governance and public management
Public relations and the social web : how to use social media and web 2.0 in communications
Customer service excellent
Service failure : the real reasons employees struggle with customer service and what you can do about it
A practitioners guide to public relations research, measurement, and evaluation
An overview of the public relations function
Public relations cases
Public relations as activism : postmodern approaches to theory and practice
The practice of government public relations
Mal pelayanan publik dan standar pelayanan publik
Public speaking for transformational leadership
Contemporary issues in public sector accounting and auditing
Public libraries and Internet service roles : measuring and maximizing Internet services
Readers advisory service in the public library
Public relations management
Public sector audit
The practice of government public relations